Do you have a customer service horror story to share? What stories are you telling about yourself before you even show up to do business? A Customer Service Horror Story A friend of mine sailed his boat up on some … READ MORE→
If you’re skeptical about the connection between business strategy and storytelling, consider the challenges faced by advertising agencies and marketers. Ad agencies’ storytelling challenges are complex because they must consider how the stories of their individual team members dovetail with … READ MORE→
How do you handle a one-star review? Capable leaders are adept at untangling the many stories that compete for attention when problems need solving and egos need soothing. I monitor a FaceBook page for a local chapter of a national … READ MORE→
Is sexual harassment a problem, or a symptom of a larger, deeper issue? The answer depends on the stories we use to define and discuss it. Challenge: Write a story about sexual harassment. Use fictional avatar characters. (If you call … READ MORE→
“Storytelling…? I don’t know.” A troubled look flashed across Sally’s face. “You’ll have a hard time selling me on your topic. Last year’s speaker was a dud. I need to deliver some wow-factor this year or I might not be … READ MORE→
The unlikely teacher is one of my favorite story themes, partially because I’ve been fortunate to have had wonderful, unlikely teachers in my own life, but also because it suggests pathways and opportunities for us to transform our lives and … READ MORE→
Use storytelling for problem-solving. Think about the various stories involved in a conflict and plot a course for resolution. Seen through the StorySailing™ spyglass, a story is analogous to the voyage of a sailboat across the rocky, stormy seas of … READ MORE→
Nideknil Marketplace was all hustle and bustle. Colorful signs above the merchant stalls proclaimed the advantages of endless products and services. Businesspeople crowded the aisles, picking up samples and literature and talking to the vendors. The pitch-trolls were out in … READ MORE→
Too many professionals buy the story that expertise is a commodity: Hire an expert, tell them what to do, and get the job done. Experts are experts because they know more than you do about their professional discipline. Experts are … READ MORE→
You’ve already read at least a dozen articles about ZOOM and videoconferencing that remind you to mute yourself when you’re not talking and look into the camera. Here are eleven important video tips you haven’t read before but should. … READ MORE→
